FAQs

1. How do I know if my order has been shipped?

If you have provided us with a valid email address, you will receive an email from us when we have shipped your order. At the same time we will provide you the DHL or ARAMEX Tracking No. so that you can track the delivery status of your order.

2. How long will it take for my order to be shipped?

Orders are usually processed within 36 hours after receiving the payment. If we are unable to process your order by any chance, we will attempt to first reach you via email, then either by telephone or traditional mail. We will also try to contact you if there are any other problems with your order.

3. How can I check the status of an order?

To check the status of your order, please refer to DHL or ARAMEX website and click on "Track Order" to see the status of your order or send us an email, referencing your order number to info@ritualthanka.com

4. What if part of my order is not available?

After you have placed your order, if for some reason an item is not available to ship, then will be cancelled from your order. We will attempt to notify you via email first, then by either telephone or traditional mail, that an item has been cancelled from your order. You will not be charged for any item that is not shipped.

5. How soon will I receive my order?

Your order will be shipped from our warehouse within 36 hrs upon receiving the payment.

6. Do you offer wholesale?

Yes! We offer wholesale for those who would like to buy in bulk.

7. May I order by phone?

We are more than glad to inform you that you can now order on the go. You could choose various applications like viber, wechat or whatsapp whichever is more suitable to you and place your order indicating the item code to the customer service number provided in our website.